Help Center

How Can We Help?

Search guides, browse the FAQs, or talk to a real person.

Quick Answers

Clear answers to the questions we hear most.

How do I create my first Smart QR code?

Open the Console, choose “Create Code”, give it a title and target. You’ll get a downloadable, print-ready symbol instantly. See the Getting Started guide.

Can I change what a code does after it’s printed?

Yes — that’s the whole point. Dynamic codes resolve to your chosen destination, so you can update content anytime without reprinting.

What is a GS1 Digital Link and why should I use one?

It’s the GS1 standard for connecting a barcode to product data. It’s the backbone of Sunrise 2027 and unlocks resolvers, passports, and richer scan experiences.

How does billing work?

Monthly plans billed via our secure checkout. You can view invoices and usage any time from the Console.

My code isn’t scanning reliably. What do I check?

Verify print contrast, size, quiet zone, and resolution. Our Smart QR Guide has a full checklist.

How do I export analytics?

Use the cloud export built into every report, or pull data programmatically via the Analytics API.

Still Stuck? Contact a human

Our team replies within one business day.